FAQs

We want to make your branding and business planning effortless! Below are answers to common questions about our templates, workbooks, and editing process.

What if I need help using my template?

We’ve got you covered! Every purchase includes a Canva User Guide to walk you through the editing process. If you need additional support, feel free to reach out to us via email or our chat.
Can I request a custom template or branding service?

Absolutely! We offer custom branding solutions and personalized templates for businesses that need a more tailored approach. Contact us to discuss your needs!
What file formats do the templates come in?

All templates are fully editable in Canva and come in digital format. You can edit, download, and print as needed. Editable Canva Templates – Customize text, images, and colors to match your brand. Strategic Workbook (Canva + Printable PDF) – Use it digitally or download and print it to write your business insights. Canva User Guide (PDF) – A simple step-by-step guide to help you navigate Canva easily.
Do I need a Canva Pro account to use the templates?

No! All templates work with Canva’s free version, so you don’t need a Canva Pro subscription. However, if you want to use premium fonts, images, or design elements, a Canva Pro account offers more options.
Can I customise everything in the templates?

Yes! Our fully editable Canva templates allow you to: Change text, fonts, and colors Swap out images and graphics Rearrange elements to fit your needs You have complete control to make it 100% yours!
How do I receive my templates after purchase?

After completing your purchase, you will receive an instant download link via email. This includes: A PDF with links to access your Canva templates Your Strategic Workbook & AI-Powered Business Guide A Canva Editing Guide to help you get started Be sure to check your spam folder if you don’t see the email right away
Do you offer refunds?

Since our products are digital and instantly downloadable, all sales are final. However, we’re happy to help if you have any issues accessing or using your templates—just reach out!
Can I use these templates for multiple businesses?

Yes! You can use them for your own business projects as many times as you like. However, our templates are for personal use only. You may not resell, redistribute, or share them in any way
Can I use these templates for client projects?

Yes, but only if you purchase one template per client. These templates cannot be resold or distributed as your own work. If you need a commercial license, please contact us.